Return Policy

Last Updated:

1. Overview

At Zivranexuz, we want you to be completely satisfied with your purchase of EnerPulse Daily. This Return Policy outlines the conditions under which you may return products and receive a refund.

Please read this policy carefully before making a purchase. By placing an order, you agree to the terms of this Return Policy.

2. Shipping Timeframe (FTC Mail Order Rule)

We ship orders within the timeframe stated at checkout or, if no specific timeframe is given, within 30 days of receiving your order. If we cannot ship within that time, we will notify you and offer the option to consent to a delay or receive a prompt refund.

3. Return Eligibility

3.1 Time Frame

You may request a return within 30 days of receiving your order. Returns requested after 30 days will not be accepted.

3.2 Eligible Products

To be eligible for a return, products must be:

• Unopened and in original, sealed packaging
• In the same condition as when received
• Accompanied by proof of purchase (order confirmation or receipt)

3.3 Non-Returnable Items

The following items are not eligible for return:

• Opened or used products
• Products with broken seals
• Products damaged due to misuse or improper storage
• Products purchased more than 30 days ago
• Free promotional items or samples

4. How to Request a Return

4.1 Contact Us

To initiate a return, please contact our customer service team:

• Email: message@zivranexuz.world
• Phone: (701) 555-0123
• Subject Line: Return Request - [Your Order Number]

4.2 Required Information

Please include the following information in your return request:

• Order number
• Date of purchase
• Product name and quantity
• Reason for return
• Your contact information

4.3 Return Authorization

After we receive your request, we will review it and send you a Return Authorization (RA) number within 2-3 business days. Products returned without an RA number will not be processed.

5. Shipping Returns

5.1 Shipping Cost

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong product shipped, damaged in transit).

5.2 Shipping Instructions

Once you receive your RA number:

1. Pack the product securely in its original packaging
2. Include your RA number inside the package
3. Ship to the address provided in the return authorization email
4. Use a trackable shipping method and retain tracking information

5.3 Shipping Address

Returns should be sent to the address provided in your Return Authorization email. Do not send returns without prior authorization.

6. Refund Process

6.1 Inspection

Once we receive your return, we will inspect the product to verify it meets our return eligibility requirements. This process typically takes 3-5 business days.

6.2 Refund Approval

If your return is approved, we will notify you by email and initiate the refund process.

6.3 Refund Timeline (FTC Compliance)

In compliance with the FTC's Mail, Internet, or Telephone Order Merchandise Rule, we will process approved refunds within 7 business days of receiving your returned item and completing our inspection. For credit card purchases, refunds will be credited to your original payment method. Your financial institution may take additional time (typically 5-10 business days) to post the refund to your account.

6.4 Refund Method

Refunds will be credited to the original payment method used for the purchase. Please note:

• Credit card refunds may take 5-10 business days to appear on your statement after we process them
• Processing times depend on your financial institution

6.5 Refund Amount

The refund will include the product price. Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong item, damaged in transit).

7. Damaged or Defective Products

7.1 Reporting Damage

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

• Photos of the damaged product and packaging
• Description of the damage
• Your order number

7.2 Resolution

For damaged or defective products, we will offer:

• A full refund including shipping costs, OR
• A replacement product at no additional cost

8. Wrong Product Shipped

If you receive the wrong product, please contact us immediately. We will provide a prepaid shipping label for the return and ship the correct product at no additional cost.

9. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow our return process for a refund and place a new order for the desired product.

10. Cancellations

10.1 Before Shipping

Orders may be cancelled before they are shipped by contacting us immediately. If the order has not been processed yet, we will provide a full refund.

10.2 After Shipping

Once an order has shipped, it cannot be cancelled. Please follow our return process after receiving the product.

11. International Returns

International customers are responsible for return shipping costs and any customs duties or taxes associated with the return shipment. Refunds will be issued in USD based on the original purchase price.

12. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

• Email: message@zivranexuz.world
• Phone: (701) 555-0123
• Address: Cannon Ball, ND 58528, United States

Our customer service team is available Monday through Friday, 9:00 AM - 5:00 PM (Central Time).